1. Introduction

Thank you for shopping at Zhiyingl.myshoplaza.com (the "Site"). We strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, we offer a return and refund policy as outlined below. Please read this policy carefully to understand your rights and obligations.

2. Return Eligibility

2.1 Return Window

You may return items within 30 days from the date of receipt. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.

2.2 Non-Returnable Items

Certain items are not eligible for return, including:

• Customized or personalized items.
• Perishable goods.
• Items marked as final sale.

3. Return Process

3.1 Initiating a Return

To initiate a return, please contact our customer service team at support@zhiyingt.com or call us at +86 17358806111. Provide your order number, the item you wish to return, and the reason for the return.

3.2 Return Authorization

Once we receive your return request, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item. Please ensure that you include this number in your return package.

3.3 Shipping Costs

You are responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over [Amount] to ensure they are returned safely.

4. Refund Process

4.1 Refund Eligibility

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Refunds will be issued to the original payment method used at the time of purchase.

4.2 Processing Time

Refunds typically take 7 Days business days to process after we receive the returned item. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or credit card provider.

4.3 Partial Refunds

In some cases, partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.

6. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us:

• Email: support@zhiyingt.com
• Phone: +86 17358806111

Our company is based in China, and we ship from our warehouse in China.